Accelerate Sales

Customer Service

Accelerate Your Sales Growth

Transform your business with expert training designed to engender an overall Customer Service Strategy, that everyone in the company takes responsibility for.

Customer Service

Aim of this Course

This is a high impact training session consisting of exercises, debates and role-play practice, that will focus on a number of key content areas as detailed. This may not be the exact format, as they will take more shape as we create the defined objectives and slides as necessary. Our main focus is to influence to achieve a positive result, even in challenging environments.

Programme Content

  • Projecting the appropriate Self & Company Image
  • Defining the opening greeting
  • Tone and Voice
  • Effective Questioning and Listening skills
  • Open and positive language
  • Planning & Preparation
  • Building Rapport
  • Opening the Call/Meeting
  • Seeking out Relevant Information
  • Defining our customers
  • Discussing Benefits
  • Effective Influencing
  • Recognising Buying Signals and Handling Objections
  • Gaining a Positive End Result

Who will Benefit?

Anyone who needs to interact with customers and clients and needs to achieve a positive result.

Sales Training

We can deliver a wide range of bespoke sales training programmes from cold calling through to closing and developing your Key Accounts.

Sales Management Training

We provide training for your Sales Leaders, focused on developing and growing your sales capability and sales staff.

General Leadership Training

Bespoke Training focused on building the Overall Leadership Skills of the Organisation to drive business growth.

Team Development Training

Developing team-working skills throughout your organisation, to ensure everyone is focused on the key objectives of  the organisation and how they are working together to achieve this.

Presenting and Networking Training

Making sure the Organisation is able to present key messages effectively, that the organisation needs to project, to deliver growth.

Increasing Productivity

Designed to increase workplace and Organisational productivity. This is usually the quick-win programme, as the benefits in time saving will be instantaneous.

General Training

We deliver a wide range of General Training programs focussing on areas such as Change, Communication, and Creative Thinking, across many parts of a business.

One-to-One Coaching

One-to-one Coaching is a critical part of our offering that can yield highly effective results in pre-planned short interventions.
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